User Guide
Learn how your store works
Step-by-step guides for setting up your store, adding products, taking payments, shipping orders, and growing your business with Mafflle Stores.
Getting Started
Store Setup
- Adding ProductsAdd products to your store, set prices and stock, and understand when to use a simple product versus one with variants like sizes or colors.
- CategoriesOrganize your products with categories so customers can browse your storefront easily. Create, rename, reorder, and delete categories.
- Setting Up PaymentsAccept payments with Paystack online payments or pay on delivery. How fees work, how you get paid, and when your money arrives.
- Shipping ConfigurationSet up delivery zones and pickup locations, choose which areas each covers, and control what customers see at checkout.
- Custom DomainsConnect your own domain to your Mafflle store, add the www version, set up DNS records, and verify. Available on the Growth plan.
- Subscription PlansCompare Starter and Growth, how the free trial works, billing, upgrading, cancelling, and what happens if you don't subscribe.
Orders & Customers
- Managing OrdersView, filter, and process orders, move them through fulfillment, record payments and refunds, and create manual orders for sales made outside your store.
- Manual OrdersRecord orders that happen outside your storefront, like phone calls, walk-ins, and WhatsApp or Instagram sales. Pick a customer, add products, set delivery, and take payment.
- Coupons & DiscountsCreate discount coupons for your store, from percentage discounts to free shipping, and control who can use them, when, and on which items.
- Customer ManagementView, search, and manage the people who buy from your store, track what each customer has ordered and spent, and add customers manually.
- TroubleshootingFix common problems with your store, products, payments, subscriptions, emails, and orders, and know when to contact support.
Notifications & Analytics
- Notification PreferencesChoose how Mafflle keeps you updated, on email or WhatsApp, and control what you receive, including the weekly performance digest.
- Understanding AnalyticsRead your analytics dashboard, from revenue and orders to your sales funnel, top products, and where your customers come from.